♣ Transaction Capital Risk Service ♣ (23 March 2020 and still with them)

MAIN PURPOSE OF ROLE

  • Monitor the external Debt Counsellor and ensure adherence to the proposal and or debt review order, thus ensuring installments are paid timeously to Capital Data in order to meet set monthly targets.
  • Follow-up and resolve queries received from Debt Counsellors,Payment Distribution Agents (PDA’s), Clients and Debtors respectively.


SPECIALISED COLLECTION PROCESSES

  • Monitor the external Debt Counsellor to ensure adherence to the proposal or debt review order Ensure installments are timeously paid and red flag drop offs to management
  • Resolve queries received from external Debt Counsellor and PDA’s pertaining to the proposal or debt review order
  • Address correspondence received and reply or escalate
  • Liaise with clients on behalf of Debt Counsellor or PDA in order to resolve pending queries
  • Contact Debtor on non-performing loan(NPL) and unconfirmed debt review account in order to investigate Debtor status and make a decision on how to proceed
  • Contact Debt Counsell or PDA on new claims in order to receive installments on debtors account


DROPOFF MANAGEMENT

  • Contact the Debt Counsellor or PDA and investigate reason for dropoff
  • Request cancellation of debt review in order to proceed
  • Analyse the feedback received from Debt Counsellor or PDA on reason for default and follow National Credit Act (NCA) and Magistrate Court Act (MCA) in order to make a sound business decision


PAYMENT FILE VERIFICATION

  • Verify ID Numbers and account numbers of Debtors on Cheetah against payment schedule received from external Debt Counsellor or PDA
  • Quality assure the payment schedule received from external Debt Counsellor or PDA against internal database to ensure accuracy within specified timelines
  • Highlight areas of concern to management and follow-up to ensure resolution


REPORTING

  • Compile monthly reports on portfolio under management and feedback to Team Leader
  • Compile monthly reports on NPL and unconfirmed debt review matters


TRAINING AND DEVELOPMENT

  • Identify areas of personal development and take appropriate action with manager to ensure development plans are put in place

 

ACHIEVEMENTS

Higher Certificate in Paralegal Studies

 

Results

Anything above 75% = Pass with Distinction

Module Name Module Code Final Marks
Criminal Law and Criminal Procedure CLCP5 77%
Office Management for Legal Practices OMLP5 82%
Introduction to South African Law ISAL5 84%
Civil Litigation Process CLP5 73%
Debt Collection Process DCP5 77%
Wills and Estate Management WEM5 87%

Reason for leaving:

Have no reason to leave. Happy with environment.

Reference:

No Reference